Roundup Tracker - Issues

Issue 934009

classification
Have New Issues Submitted By Email *Not* Change Body!
Type: rfe Severity: normal
Components: None Versions:
process
Status: fixed fixed
:
: rouilj : briandorsey, eparker, richard, rouilj
Priority: normal : Effort-Low

Created on 2004-04-13 04:46 by eparker, last changed 2016-07-03 00:08 by rouilj.

Messages
msg3317 Author: [hidden] (eparker) Date: 2004-04-13 04:46
Hello!

I was wondering if it would be possible to implement a
feature by which issues submitted to the database by
way of e-mail would *not* be changed, if they create a
new item. 

Take for example if you forward an e-mail, with a
thread in it, to the issue tracker. If this is going to
create a new issue, we'd like the entire thread to be
stored. 

Does this sound reasonable? :)
msg3318 Author: [hidden] (richard) Date: 2004-04-13 04:49
Logged In: YES 
user_id=6405

So this would introduce a "new" option to the 
EMAIL_KEEP_QUOTED_TEXT and 
EMAIL_LEAVE_BODY_UNCHANGED options. 
msg3319 Author: [hidden] (briandorsey) Date: 2004-08-05 18:11
Logged In: YES 
user_id=292730

Richard, 

I'd also love to see this feature - it's been requested by
several of our users. This seems like the perfect balance
between keeping the running message logs fairly clean, and
ease of adding new items via email. I'd also propose that
EMAIL_KEEP_QUOTED_TEXT=new become the default for new trackers. 
msg5720 Author: [hidden] (rouilj) Date: 2016-07-03 00:08
I implemented this this afternoon. See changeset: 14abd0a67207

I did not change the default options so quoted_text=yes and keep_body=no

Config descriptions:

 "keep_quoted_text", "yes",
            "Keep email citations when accepting messages.\n"
            "Setting this to \"no\" strips out \"quoted\" text\n"
            "from the message. Setting this to \"new\" keeps quoted\n"
            "text only if a new issue is being created.\n"
            "Signatures are also stripped.",

"leave_body_unchanged", "no",
            "Setting this to \"yes\" preserves the email body\n"
            "as is - that is, keep the citations _and_ signatures.\n"
            "Setting this to \"new\" keeps the body only if we are\n"
            "creating a new issue.",
History
Date User Action Args
2016-07-03 00:08:22rouiljsetstatus: open -> fixed
resolution: fixed
messages: + msg5720
nosy: + rouilj
2016-06-29 03:10:19rouiljsetassignee: rouilj
2016-04-11 00:08:22rouiljsetkeywords: + Effort-Low
2004-04-13 04:46:56eparkercreate