--- ../../share/roundup/templates/classic/detectors/statusauditor.py	2016-06-05 10:50:37.000000000 -0400
+++ statusauditor.py	2016-10-01 15:16:00.431950200 -0400
@@ -20,9 +20,21 @@
 #
 
 def chatty(db, cl, nodeid, newvalues):
-    ''' If the issue is currently 'unread', 'resolved', 'done-cbb' or None,
-        then set it to 'chatting'
+    ''' If the issue is currently 'resolved', 'done-cbb' or None,
+        then set it to 'chatting'. If issue is 'unread' and
+        allow_multiple_initial_emails is true, set state
+        to 'chatting' if the person adding the new message is not
+        the same as the person who opened the issue. This allows
+        somebody to submit multiple emails describing the problem
+        without changing it to 'chatting' which indicates at least
+        two people are 'chatting'.
     '''
+    # If set to true, change state from 'unread' to 'chatting' only
+    # if the author of the update is not the person who created the
+    # first message (and thus the issue). If false (the default),
+    # set 'chatting' when the second message is received.
+    allow_multiple_initial_emails = False
+        
     # don't fire if there's no new message (ie. chat)
     if not newvalues.has_key('messages'):
         return
@@ -52,8 +64,25 @@
         except KeyError:
             pass
 
+    unread = fromstates[0] # grab the 'unread' state which is first
+
     # ok, there's no explicit change, so check if we are in a state that
-    # should be changed
+    # should be changed. First see if we should set 'chatting' based on
+    # who opened the issue.
+    if current_status == unread and allow_multiple_initial_emails:
+        # find author of first message and compare
+        # is this author is same as initial author don't
+        # change to 'chatting'.
+        messages = cl.get(nodeid, 'messages')
+        if messages:
+            firstmessageid = messages[0]
+            initial_author = db.msg.get(firstmessageid, 'author')
+            if initial_author == db.getuid():
+                # person is chatting with themselves, don't set 'chatting'
+                return
+
+    # Current author is not the initiator of the issue so
+    # we are 'chatting'.
     if current_status in fromstates + [None]:
         # yep, we're now chatting
         newvalues['status'] = chatting_id
@@ -82,3 +111,4 @@
     db.issue.audit('create', presetunread)
 
 # vim: set filetype=python ts=4 sw=4 et si
+#SHA: 3aafc622e20d33a2eb101ae4763158f5bc040bc6