I've installed roundup 1.4.3 onto a shared (university) server with an sqlite backend using cgi, classic template. Tested browsers safari 3.x, firefox 2.x

config.ini:
web = https://univ.domain/USER/support/

tracker.cgi:
TRACKER_HOMES = {
    'support': '/nfs/aesop01/hw11/d99/USER/local/opt/roundup/support',
}

Web access url:

https://univ.domain/USER/support/roundup.cgi/support

I reach the main screen without errors, but I find that several of the form submit buttons cause a "Not Found" error - and they appear to be associated with urls that don't contain the script name. For example (after successfully adding issue #1):


1. url displayed in browser address bar:
https://univ.domain/USER/support/roundup.cgi/support

2. Press "show issue" with "1" in the text box

3. url displayed in browser address bar is https://univ.domain/USER/support/
with server error "Not Found 
The requested resource does not exist on this server."

Here's the html source containing the "show issue button"

  <form method="POST"
        action="https://univ.domain/USER/support/">
   <p class="classblock">
    <b>Issues</b><br>
    <span>
      <a href="issue?@template=item">Create New</a><br>
    </span>
    <a href="issue?status=-1,1,2,3,4,5,6,7&@sort=-activity&@search_text=&@dispname=Show Unassigned&@filter=status,assignedto&@group=priority&@columns=id,activity,title,creator,status&assignedto=-1&@pagesize=50&@startwith=0">Show Unassigned</a><br>
    <a href="issue?status=-1,1,2,3,4,5,6,7&@sort=-activity&@search_text=&@dispname=Show All&@filter=status&@group=priority&@columns=id,activity,title,creator,assignedto,status&@pagesize=50&@startwith=0">Show All</a><br>
    <a href="issue?@template=search">Search</a><br>
    <input type="submit" class="form-small"
           value="Show issue:"><input class="form-small" size="4" type="text" name="@number">
    <input type="hidden" name="@type" value="issue">
    <input type="hidden" name="@action" value="show">
   </p>
  </form>

I get the same behavior with the create new user button on the register page; the submit new entry button in the new issue dialog; and the submit new entry button in the new keyword page. In each case, pressing the button causes the error but appears to execute the requested function (eg, the new issue is created, etc).

The search and redisplay buttons on the main page work without errors.

I'd be happy to provide additional information if it helps.

Okay, I apologize: I did not understand from the documentation that the name of the cgi file needed to appear in the web variable. The following fixes the error:

https://univ.domain/USER/support/roundup.cgi/support/

May I suggest clarifying the following comment in config.ini 

# The web address that the tracker is viewable at.
# This will be included in information sent to users of the tracker.
# The URL MUST include the cgi-bin part or anything else
# that is required to get to the home page of the tracker.
# You MUST include a trailing '/' in the URL.

to something like

# The web address that the tracker is viewable at.
# This will be included in information sent to users of the tracker.
# The URL MUST include the cgi-bin part or anything else
# that is required to get to the home page of the tracker,
# including the url elements including or following tracker.cgi (if applicable).
# You MUST include a trailing '/' in the URL.

Anyway, thanks for the great project.

Glad to hear you sorted it out! :)